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Submit a claim

We are always here to make your hard times easy. Let us help to ensure you have a quick, stress-free claims process. Follow the simple 3-step process below.

Learn More

Step 1

Download and complete these forms.

ezTakaful Claim Form ezTakaful Medical Report Form

Step 2

Click on the product where you’re making a claim to see a checklist of required documents you need to compile and submit.

ezCergasLife

TRAFFIC
  • Medical Report
  • Police Report
  • Copy of Discharge Note
  • Copy of Takaful Certificate
  • Copy of NRIC
  • Copy driving licence (only for Motor Vehicle accident)
  • Original Receipt (only for Major Surgery & Outpatient Emergency Cash)

NON-TRAFFIC
  • Medical Report
  • Copy of Discharge Note
  • Copy of Takaful Certificate
  • Copy of NRIC
  • Copy driving licence (only for Motor Vehicle accident)
  • Original Receipt (only for Major Surgery & Outpatient Emergency Cash)

Note:
To be eligible for claim, customer must have been admitted to hospital ward for at least 24 hours within the first 48 hours of accident.

For traffic accidental claim, customer must adhere to Malaysian traffic law.

For additional allowance due to motorcycle accident, customer must make police report within 24 hours of accident.

Step 3

Submit your claims documents (from Steps 1 and 2) by post or by hand to us.

 

Hong Leong MSIG Takaful Berhad (738090-M)
Level 5, Tower B,
PJ City Development, NO 15A,
Jalan 219, Seksyen 51A,
Petaling Jaya, Malaysia 46100
Call Centre: 603-76501800